Over the past two years, in response to a global pandemic, rocky economic conditions and increasing technological advancements, we have seen a marked shift in the way we work and the expectations of employees. With employees vital to the success of any organisation it is just as important to capture and act on their sentiment as it is your customers. However, understanding employee experience and sentiment through traditional employee listening channels often falls into the trap of disconnected insights which are poorly translated into action and contribute to a disengagement cycle.
Intelligent employee listening is the future of building an optimal employee experience - continuously keeping a finger on the pulse across your employee experience with the right framework and tools and providing a much more dynamic and engaging response to any issues or feedback. This paper draws on insights from leading organisations as well as behavioural science to evidence the power of intelligent employee listening and provide actionable steps to developing an intelligent listening strategy.
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