Unlike many regulatory change initiatives that have previously taken place, Consumer Duty is distinctly different.
Approaching it purely as another item of regulatory change will miss the point, and firms may struggle to meet the FCA’s expectations.
During our recent event ‘The road ahead for the FCA’s Consumer Duty?’ we heard from Nisha Arora, FCA, on her remarks from the recent CD consultation paper, alongside our panel of industry experts as they discussed the practical implications of the updated proposals.
Key topics discussed during the event included:
- How to develop a fair value framework
- Evidencing good customer outcomes
- How to perform an initial GAP analysis
Complete the form to watch the full event on-demand and download our detailed summary of practical steps for organisations on our insight page here.
Please do join us for future events. If you have any questions or you’d like further information, please contact us directly